Refund policy

Return & Refund Policy – L.F.C. Custom Apparel Printing

At L.F.C. Custom Apparel Printing, your satisfaction is our priority! We strive to deliver high-quality custom apparel and online store products. Due to the personalized nature of many of our items, our return and refund policy differentiates between custom-printed merchandise and standard stock products. Please review the following terms carefully.

1. General Return Policy

  • Return Window: You have 7 calendar days from the date you received your order to initiate a return or exchange for eligible items.

  • Eligibility: To be eligible for a return or exchange, items must be:

    • Unused and unwashed.

    • In the same condition that you received them.

    • In their original packaging (if applicable) with all tags still attached.

    • Accompanied by the original receipt or proof of purchase.

2. Product Categories & Return Eligibility

We categorize our products into two types for return purposes: Custom Printed Products and Online Store/Stock Products.

A. Custom Printed Products (e.g., Team Uniforms, Personalized T-shirts, Custom Hoodies)

Due to the unique and personalized nature of custom-printed items, these products are final sale and are not eligible for returns, exchanges, or refunds unless there is a verifiable defect in the product or a specific error made by L.F.C. Custom Apparel Printing.

  • Eligible for Return/Refund (Custom Products ONLY if):

    • Defective Product: The item arrives with a significant material or manufacturing defect (e.g., torn seam, broken zipper before use).

    • Printing Error: There is a substantial error in the printing that deviates from your final approved design proof (e.g., incorrect logo, wrong color print, misspelled text not present in your approved proof).

    • Incorrect Item Shipped: You received a different item type, size, or color than what was explicitly stated on your order confirmation.

  • NOT Eligible for Return/Refund (Custom Products if):

    • Customer Error in Design/Order: This includes, but is not limited to, errors in spelling, grammar, uploaded artwork quality, design placement, color choices, product type, or sizing selected by the customer during the ordering and proofing process.

    • Customer's Change of Mind: We cannot accept returns for custom items simply because you no longer want them, decided on a different design, or found a cheaper alternative after production has begun.

    • Minor Color Variance: Slight color variations may occur between digital proofs (due to screen calibration) and the final printed product (due to printing processes). These are generally not considered errors warranting a refund.

    • Normal Wear and Tear: Damage occurring after the product has been worn, used, or washed.

B. Online Store & Stock Products (e.g., Blank Apparel, Pre-designed Collections, Accessories)

Products purchased directly from our online store that are not personalized or custom-printed (i.e., ready-made items from our standard inventory) are eligible for returns or exchanges if they meet the general return policy criteria (Section 1).

  • Important Note on Personalization: If an "Online Store Product" is customized or personalized at your request (e.g., adding a name, number, or specific design to a blank shirt purchased from the online store), it will then be considered a Custom Printed Product and will fall under the return policy outlined in Section 2A.

  • Eligible for Return/Refund (Stock Products if):

    • Meets General Return Policy: Unused, unwashed, in original condition and packaging within the 7-day window.

    • Defective Product: Item arrives with a manufacturing defect.

    • Incorrect Item Shipped: You received a different item type, size, or color than what you ordered.

3. How to Initiate a Return or Refund

To initiate a return or refund for an eligible item, please follow these steps:

  1. Contact Us: Email our Customer Service team at limitedfreedomusa@gmail.com or call us at (860)351-3034 within the 7-calendar-day return window.

  2. Provide Details: In your email/call, please include:

    • Your Order Number.

    • The specific item(s) you wish to return or exchange.

    • The reason for the return (e.g., defective, incorrect item, sizing issue for stock item). For custom orders, please clearly describe the defect or error on our part.

    • Mandatory for Claims: High-quality photographs if the item is defective, incorrect, or damaged.

  3. Return Authorization (RMA): Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back. Items returned without a valid RMA number may not be accepted or processed.

4. Shipping for Returns

Customers are responsible for all return shipping costs, regardless of the reason for the return. Original shipping costs paid on the order are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds (if applicable)

Once your returned item is received and meticulously inspected by our team, we will send you an email notification to confirm its receipt and inform you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 7-10 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.

  • Partial Refunds: In some cases, partial refunds may be granted at our discretion (e.g., for items not in their original condition, damaged for reasons not due to our error, or missing parts).

6. Exchanges

  • Custom Products: Direct exchanges are generally not available for custom products unless there was a verifiable defect or error on our part (as per Section 2A). In such cases, we will work with you to reproduce the correct item, and you will still be responsible for shipping the incorrect item back to us as per Section 4.

  • Online Store/Stock Products: If you need to exchange a standard stock item (e.g., for a different size or color), please follow the return initiation process outlined above. You will be responsible for the shipping cost of returning the original item. Once your original item is received and approved for return, you can then place a new order for the desired item. This ensures the fastest fulfillment of your replacement.

7. Damaged or Lost Shipments

  • Damage in Transit: L.F.C. Custom Apparel Printing is not liable for any products damaged during shipping once they leave our facility. If your order arrives visibly damaged, please contact the shipment carrier (e.g., USPS, FedEx, UPS) immediately to file a claim. Please keep all original packaging materials and the damaged item(s) as they are often required by the carrier for the claim process. We will assist you by providing any necessary documentation from our end.

  • Lost Shipments: If your tracking information indicates a package was delivered but you have not received it, please contact the shipping carrier first. We are not responsible for packages that are lost or stolen once they have been marked as "delivered" by the carrier.

Contact Us

If you have any questions or require clarification regarding our Return & Refund Policy, please do not hesitate to contact our dedicated customer service team:

  • Email: limitedfreedomusa@gmail.com

  • Phone: (860)351-3034