Frequently Asked Questions
Q01 How long does a custom order take?
Custom-printed orders typically take 5-10 business days to produce once your design is approved, plus shipping time. Ready-made/blank apparel ships faster, usually within 1-3 business days. See our Shipping Policy for full details.
Q02 Can I return a custom-printed item?
Custom-printed apparel is final sale since it's made specifically for you, unless there's a verifiable defect or an error on our part (wrong item, printing mistake, etc.). Blank/stock items follow our standard return window. Full details are in our Return Policy.
Q03 How do team and league online stores work?
A team store is a branded storefront built for your program - parents and players order and pay directly, and we handle production and shipping. See Create Your Custom Team Store to get one set up, or Team Corner if your program already has one.
Q04 What file format should I submit my artwork in?
Vector files print cleanest - AI, EPS, SVG, or a PDF with vector paths. See our Artwork Guidelines for full specs, or use our Custom Design Services if you need help turning your logo into print-ready art.
Q05 How do I check the status of my order?
Every order confirmation email includes a tracking link. If you can't find it, use our Order Status & Tracking Lookup page.
Q06 How do I make sure I get the right sizes for my whole roster?
Check our Size Charts first. For larger team orders, we also offer bulk sizing sample kits so players can try on the actual garment before the whole roster commits to a size.
Q07 Do you ship internationally?
Right now we primarily ship within the United States. If you need an order shipped internationally, contact us to discuss options.