Return Policies

 

Our Return Policy

Because your custom order is a one-of-a-kind creation, our policy is a little different. We stand by the quality of our work and want you to be thrilled with your order!

Our Promise

We guarantee that the products you receive will be free of any manufacturing defects and will match the final design proof you approved. If there's an issue on our end—such as a misprint, a damaged item, or an incorrect product—we will take full responsibility and work with you to make it right.

Accepted Returns & Replacements

  • Defective or Damaged Products: If an item arrives with a defect or is damaged in transit.
  • Our Production Error: If the final product differs from the approved design proof (e.g., incorrect design, wrong color, wrong product).
  • Incorrect Item Shipped: If you receive an item you did not order.

In these cases, we will offer a free replacement or a full refund. Please contact us within 14 days of receiving your order and provide clear photos of the issue.

Non-Returnable Items

Unfortunately, we cannot accept returns or offer refunds for issues that are outside of our control. This includes:

  • Customer Design Errors: Typos, grammatical errors, low-resolution images, or other design flaws in the artwork you submitted.
  • Incorrect Size or Color Selection: Please double-check your order details before submitting.
  • Changes of Heart: We cannot accept returns if you simply change your mind.

How to Report an Issue

To report a problem with your order, please email us at limitedfreedomusa@gmail.com. Include your order number, a detailed description of the problem, and clear photos showing the defect or error.

Frequently Asked Questions

How do I report a problem with my order?

Simply send an email to limitedfreedomusa@gmail.com with your order number, a description of the issue, and photos of the defective item.

What if I made a mistake on my design?

Because each item is custom-made, we cannot accept returns or offer refunds for customer-submitted errors like typos or low-resolution images. We highly recommend reviewing your design proof carefully before confirming your order.

Can I cancel my order?

Cancellations are only possible if your order has not yet entered the production phase. Please contact us immediately if you need to cancel.

How long do I have to contact you about an issue?

You must contact us within 14 days of receiving your order to be eligible for a replacement or refund.

When will I receive my refund or replacement?

Once your claim is approved, we will process your replacement or refund as quickly as possible. Replacements will be shipped within our standard production time, and refunds are typically processed within 5-7 business days.

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